On Friday, March 11, I completed an online form at the site for our Mayor's Action Center. I noted a large pothole had developed in front of my house and needed to be filled.
On Saturday, March 12, I received confirmation of my form and a tracking number for my issue.
On Monday, March 13, I noticed city crews had been by and spraypainted the area around the pothole, as well as noting a few other spots in adjacent streets that needed filling.
Late morning today, March 15, the crews were out filling the holes.
That's what I call responsiveness.
If the 12th largest city in the U.S. can act so promptly and efficiently, your organization should be able to do so as well, right?