March 15, 2006

City Government Internet Style

On Friday, March 11, I completed an online form at the site for our Mayor's Action Center. I noted a large pothole had developed in front of my house and needed to be filled.


On Saturday, March 12, I received confirmation of my form and a tracking number for my issue.


On Monday, March 13, I noticed city crews had been by and spraypainted the area around the pothole, as well as noting a few other spots in adjacent streets that needed filling.


Late morning today, March 15, the crews were out filling the holes.


That's what I call responsiveness.


If the 12th largest city in the U.S. can act so promptly and efficiently, your organization should be able to do so as well, right?

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