Upon arriving yesterday at the airport, I took a quick glance at the board only to be greeted by a sea of red screaming at me: delays delays, delays. I could feel my blood pressure rise a bit as I began to consider alternative flight patterns to make it to my commitments.
But a closer look showed most delays were less than 10 minutes. In fact my own flight, scheduled to depart at 8 a.m. was leaving at 8:03 a.m.
This is a classic case when a well-intentioned information system actually adds stress, not relieves it. By having too simplistic a standard (the flight is either on-time or late) the visual display sends unintended messages and potentially enflames the stress level of an already stressed public.
It's not hard to imagine that every organization has its equivalent of the flight board, some way of communicating updates or information to members and customers that really don't serve the intended purpose very well. We would be wise to modify or eliminate any information sharing that causes unnecessary angst.