I knew she genuinely appreciated the pro bono project I had just completed for her. And at the end of our meeting she even said as much.
But I heard in her voice and I saw in her eyes that she had already moved on to her next appointment. Thanking me was an item to be checked off, a task to be completed.
And so the moment felt hollow. The words were generous and appreciative, but there was little genuine attention coupled with the intention.
As we try to do more and at a faster pace, too often we are forgetting the human elements of individual moments, turning interpersonal interactions into impersonal transactions. Moments that should foster warmth and connection instead feel perfunctory and distant.
You can choose to make it otherwise.