Monday, May 02, 2011

Leadership Limerick: Managing the Metrics

Every Monday, I offer a leadership limerick, highlighting an idea or strategy about effective leadership in limerick form.

Results are important to track
So you can tweak your plan of attack

Determine what counts
And in what amounts

To move forward you must also look back

We send messages about what matters by the things we measure and attend to on an ongoing basis.  When developing individual or organizational goals and objectives, it is critical to have a clear understanding of what success looks like.  Too often a worthwhile strategic direction (to improve customer service) is established without specifying how we will know whether or not we are being successful.

Having a conversation to determine the timeframe in which we expect to begin seeing results and creating quantitative or qualitative milestones for measuring progress is required.  You can't just say you want to increase membership 15% by August 2012 without having some interim checkpoints for determining if you are on the path to achieving that overall result.

And when external conditions seem to change more rapidly, it often is beneficial to have more frequent assessments of how we are doing and what adjustments to our strategies may be necessary.  Building in these "stop, look, listen" moments becomes an important responsibility of leadership.

Thanks to Carol Hook for suggesting the topic for today's limerick.  Have a topic you'd like to see addressed in limerick form?  Tweet it to me @jcufaude or put it in the comments section for this post.

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