If a picture is worth a thousand words, some words combine to create very valuable picture in the form of questions, ones that consistently help a group get unstuck and make decisions leading to better results.
While the seven I offer below from my facilitation experience may not have the sheen of Peter Drucker's The Five Most Important Questions You Will Ever Ask About Your Organization, each one has proven invaluable time and time again in helping people accomplish more.
- What is it that we believe we are here to do today?
- What holds us back from what we know needs to be done, and how can we eliminate or minimize how it constrains us?
- What are the most important results we need to achieve (for this effort)?
- What other perspectives or opinions might enhance our discussions and/or with whom do we need to share what we talked about today?
- What is most important for us to discuss, but people might be unwilling or unlikely to bring up?
- Where do we have agreement about what needs to be done, and how can we build on that to get in action and move forward?
- What is the most significant commitment to act that we can all make with conviction right now?
While anonymous input surfaces the content for further conversation (a critical short-term win), the fact remains that people didn't feel comfortable sharing their opinions outright (a critical long-term need). To address this I almost always engage the group in a discussion of that reality by posing an additional question when the timing seems right: What would need to change in order for everyone to feel comfortable owning and freely sharing their opinions instead of having to contribute them without attribution?
What other questions have you found really help a group with its work?
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